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xLadyLexis

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PostPosted: Fri Feb 24, 2012 7:02 pm    Post subject: Can't login Reply with quote

I can't login,3 days in a row now it says check my internet connection and try again when I try to login.I done everything to get it back on nothing works.Please help me get it back on! Smile
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PostPosted: Fri Feb 24, 2012 8:08 pm    Post subject: Reply with quote

Think carefully.... Have you changed anything at all with your computer, since your last login? You can try a complete uninstall and reinstall of the client, as well as trying different versions of the client. What type of internet connection are you using?
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PostPosted: Fri Feb 24, 2012 8:50 pm    Post subject: Reply with quote

I haven't changed ANYTHING at all...it's just saying something about internet connection and it's been going through for the past 3 days,and I'm not able to get on...what other versions could I try of the client?
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PostPosted: Fri Feb 24, 2012 9:26 pm    Post subject: Reply with quote

I don't know which version you were using, but here's a list of the most recent ones to try: http://www.imvu.com/download.php

What type of internet connection are you using?
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xXLiLMoney5Xx

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PostPosted: Fri Feb 24, 2012 10:16 pm    Post subject: My imvu won't work! Reply with quote

I have tired everything it wont work. Everytime i open up imvu it gets to the third bar and says " IMVUClient has stop working" and then it says " It appears that IMVU has crashed. Would i like to restart IMVU? Then when i restart it, it does the same thing over and over. I redownloaded imvu so many times and it still giving me this problem. I really want to play it but i don't now what to do at this point. Sad
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PostPosted: Sat Feb 25, 2012 12:18 am    Post subject: Re: My imvu won't work! Reply with quote

xXLiLMoney5Xx wrote:
I have tired everything it wont work. Everytime i open up imvu it gets to the third bar and says " IMVUClient has stop working" and then it says " It appears that IMVU has crashed. Would i like to restart IMVU? Then when i restart it, it does the same thing over and over. I redownloaded imvu so many times and it still giving me this problem. I really want to play it but i don't now what to do at this point. Sad


Please check that your windows has all the service patches installed, and that your graphics drivers are up to date. Then try a full uninstall and reinstall.
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Last edited by Auntiepjl VIP Club Member 18+ Age Verified on Sat Feb 25, 2012 12:18 am; edited 1 time in total
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PostPosted: Sat Feb 25, 2012 12:18 am    Post subject: Re: Can't login Reply with quote

XxImAmUrGurlXx wrote:
I can't login,3 days in a row now it says check my internet connection and try again when I try to login.I done everything to get it back on nothing works.Please help me get it back on! Smile


What is the exact error message?
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xLadyLexis

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PostPosted: Sat Feb 25, 2012 8:57 am    Post subject: Reply with quote

It says "The IMVU service could not be reached.Please check your internet connection and try again.
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PostPosted: Sat Feb 25, 2012 8:59 am    Post subject: Reply with quote

And none of those versions even worked,I tried one,it did the same thing.
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PostPosted: Sat Feb 25, 2012 9:16 am    Post subject: Reply with quote

XxImAmUrGurlXx wrote:
It says "The IMVU service could not be reached.Please check your internet connection and try again.


I asked you what type of internet connection you're using for a reason, but you never replied. IMVU chat login doesn't support newer satellite technology. If you're connecting via satellite, that may be why you're getting that message.
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PostPosted: Sat Feb 25, 2012 10:05 am    Post subject: Reply with quote

I don't think it's my internet connection,cause I've had this kind for a long time and IMVU worked just fine.I'm not sure what's going on,but I want to get back on IMVU...I haven't changed anything to my computer and my internet connection couldn't be the reason cause it's worked for a while and good.
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PostPosted: Sat Feb 25, 2012 10:42 am    Post subject: Reply with quote

Are you using satellite? If so, your satellite provider may have updated their system, which would explain why you can no longer connect. There are IMVU customers who are able to still run the client via satellite, but from what I've read, they're not using the most modern form of satellite technology. Once they update to more modern satellite technology, they will no longer be able to run IMVU's client, either... not until IMVU fixes this. If you are using satellite connection, the problem isn't with you, hun. IMVU needs to fix their client login so that it is compatible with modern satellite connection. All of IMVU's competitor sites work with this type of technology, so I understand what you're saying about all other programs working just fine, but not IMVU. You're right; it's not your connection because it works with everything else. I've done extensive testing of this, myself. I have yet to find a single other site that doesn't work with this type of connection. I've been busy downloading massive amounts of other clients, using the Google search lol. ALL of them work, except IMVU. IMVU is the ONLY one that doesn't work with this type of technology.
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PostPosted: Sat Feb 25, 2012 2:41 pm    Post subject: Reply with quote

IMVU techs have stated that there is nothing too fix. It is an incompatibility issue that is not on their end.

@ OP.
If your connection is by satellite that could be the problem, but the error message sounds different.
Have you tried adding the IMVU exe files to your firewalls list of trusted applications?

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PostPosted: Sat Feb 25, 2012 4:25 pm    Post subject: Reply with quote

Auntiepjl wrote:
IMVU techs have stated that there is nothing too fix. It is an incompatibility issue that is not on their end.


I most certainly hope that this isn't in regards to IMVU client login being incompatible with modern satellite technology because the proof is in the pudding, as they say. ALL other sites work with this type of technology, but not IMVU. It's just plain ole common sense that the problem is on their end. They can deny it all they want, but in the meantime, they are closing their doors to this particular customer market/base. When satellite Users try the client here, and it doesn't work, they will just assume IMVU is broken because all other sites will work for them. Why IMVU is choosing to turn a blind eye to this is beyond me... customers=money... larger customer base=more money.
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PostPosted: Sun Feb 26, 2012 1:55 am    Post subject: Reply with quote

@ OP please check that you have flash installed and up to date.
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